What should I do if I leave an item at a Southwest gate?

Speak with a Southwest Customer Service Agent at the airport as soon as you notice the item is missing. If you already left the airport, Southwest directs customers to submit a lost and found report.

Can Southwest help if I leave an item on the airplane?

Yes, Southwest advises customers to speak with a Customer Service Agent before leaving the airport. The agent can attempt to retrieve the item. If retrieval is unsuccessful or the aircraft has departed, you should file a lost and found report.

Is a gate-checked suitcase handled like a lost personal item?

Not necessarily. A gate-checked suitcase is baggage and may need to be handled through Southwest's baggage-reporting process. Southwest directs customers with lost or delayed checked baggage to a Baggage Service Office or its online reporting process after leaving the airport.

How long does Southwest search for a lost item?

Southwest says it makes reasonable efforts to locate lost items. If an item is not located within 30 days of the report, Southwest states that it is likely the item was not turned in.

Can I get help understanding my lost-item options?

Yes. If you are confused about whether your situation involves a personal item, aircraft item, gate-area item, or baggage claim, Tours N Travel Pro can provide general travel guidance at +1-866-679-5070. It is still important to follow Southwest's official reporting process for the actual claim.